Shipping, Exchanges & Returns Policy
All orders are processed within 24-48 hours and shipped within 2-5 business days.
Monday - Friday 10am - 6pm (Central)
We use the following carriers to deliver our orders:
We Are NOT Responsible for Lost or Damaged Packages.
Once your order has been shipped you will receive an email with a tracking Number provided by the shipping carrier.
FREE shipping for orders totaling $75.00 or more within the continental US (Hawaii and Alaska excluded). Beyond that, shipping costs will vary with each individual order. All shipping options and costs will be calculated and provided for you prior to checkout. The rate charged for the shipping of your order is based on the weight of your products, time preference, and your location. During the checkout process you will be given a variety of shipping options to choose from.
If an item is a pre-order, you will be charged for the item plus shipping at the time you place your order. Once the item is available to ship we will send them out to you based on your shipping option. If you order consist of items that are in stock and pre-order items, we will ship you the part of your order that is available and ship the rest of your order when it becomes available. You will not be charged additional shipping and handling for the second shipment.
If an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Your item must be in its original unused condition in order to be returned (see Exceptions* for manufacturer defects and sale items**). You must return the item within 30 days of your purchase from the date received. SALE items are FINAL SALE and cannot be returned for a refund or an exchange.
Please click here for a RMA (Return Merchandise Authorization) https://returns.aftership.com/romaboots.com
8060 Park Lane, Suite 126
Dallas, TX 75231
*Products that have been worn, used, or altered will not be accepted for return or exchange except in the case of a manufacturer defect.
**All sales are FINAL for Event/Promo priced purchases. Any charges for shipping are nonrefundable. 50% store wide is considered an Event.
Roma Boots does not extend price adjustments or partial refunds for purchases made prior to a promotion. No exceptions.
Still have questions? Email us at firstname.lastname@example.org
Promo codes/discount codes cannot be combined. Only 1 (one) coupon/promo code is allowed per purchase. Credit/exchange codes cannot be combined with current promo codes.
All items are subject to a restocking fee ($3 - $10 depending on the item) which will be deducted from your refund. Original shipping and handling paid is nonrefundable.
Exchanges are allowed within 30 days of when you received your item(s). If your item(s) is in like-new condition, you may exchange your item(s) for a different size or color. You will not be subject to a restocking fee however, you are responsible for the return shipping. If item desired for exchange is unavailable, the customer will be issued store credit via a promo code through email. Store credit is valid for up to 90 days.