Shipping, Exchanges & Returns Policy

Shipping

Turnaround
All orders are processed within 24-48 hours and shipped within 2-5 business days.

Monday:       10am - 4pm (Central)

Tuesday:       10am - 4pm (Central)

Wednesday: 10am - 4pm (Central)

Thursday:     10am - 4pm (Central)

Friday:          10am - 4pm (Central)

Saturday:           -- CLOSED --

Sunday :             -- CLOSED --

Carriers
We use the following carriers to deliver our orders:

UPS
USPS
FedEx

We Are NOT Responsible for Lost or Damaged Packages. Please contact the carrier to inquire about lost packages.

Order Tracking
Once your order has been shipped you will receive an email with a tracking Number provided by the shipping carrier.

INTERNATIONAL PURCHASES ARE FINAL SALE - we apologize for the inconvenience. 

We are NOT responsible for possible customs fees for international orders. Please check with your country's customs to verify any fees regarding packages entering your country internationally.

We ship international economy services via UPS, USPS or FedEx

Pre-Orders/Backorders
If an item is a pre-order, you will be charged for the item plus shipping at the time you place your order. Once the item is available to ship we will send them out to you based on your shipping option. If you order consist of items that are in stock and pre-order items, we will ship you the part of your order that is available and ship the rest of your order when it becomes available. You will not be charged additional shipping and handling for the second shipment.

If an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

RETURNS

Refunds on items eligible for return are accepted within 30 days of receiving your order.

To be eligible for a return, all original packaging, including boot boxes, must be included and undamaged. Do not use your boot box as the shipping box, or it will be subject to a $3-$5 restocking fee. Protect your boot box with the poly-mailer that it originally shipped in, paper or another box. Affix the shipping label to the protective layer that is covering the boot box.

When trying on your boots, please stand on a clean and dry surface to protect the soles of your boots. Boots with signs of wear on the soles or anywhere else are not eligible for return.

If you are returning from the US and opted for the $1.98 USD option that provides free returns for store credit along with exchange protection during the initial checkout, there will be no charge for returning your order. You will have the opportunity to initiate a return for either store credit or an exchange using our Returns Center and will be provided with a prepaid shipping label.

However, if you did not select the option for exchange protection during the initial checkout, you will be responsible for the cost of the return shipping label.

A friendly reminder that all items purchased with a discount of 50% or marked Final Sale cannot be returned or exchanged. Outbound shipping fees are not refundable.

GMA orders are processed through a separate returns portal that can be found here: GMA RETURNS PORTAL

You must return the item within 30 days of your purchase date. Items returned past the 30 days will qualify for store credit ONLY.  SALE items cannot be returned for a refund. SALE items qualify for an even exchange only (same item, but a different size). CLEARANCE items are FINAL SALE - no refund and no exchanges allowed. NO EXCEPTIONS!

Please follow the steps below for a return or an exchange:

1. Please make sure the boots are unworn

2. Please do not use the shoe box as a shipping box

*Products that have been worn, used, or altered will not be accepted for return or exchange except in the case of a manufacturer defect. Please notify us within 3 days of receipt if you have received a defective item.

**All sales are FINAL for Event/Promo priced purchases. Any charges for shipping are nonrefundable. 50% store wide is considered an Event.

Roma Boots does not extend price adjustments or partial refunds for purchases made prior to a promotion. No exceptions.

Still have questions? Email us at customerservice@romaboots.com

Discount Coupons

Promo codes/discount codes cannot be combined. Only 1 (one) coupon/promo code is allowed per purchase. Credit/exchange codes cannot be combined with current promo codes.

Restocking Fee
All items are subject to a restocking fee ($3 - $5 depending on the item) which will be deducted from your refund. Original shipping and handling paid is nonrefundable.

EXCHANGES
You will have the opportunity to initiate a return for either store credit or an exchange using this link to our Returns Center 

If you did select the option for exchange protection during the initial checkout, you will not be responsible for the cost of the return shipping label, however if you declined the exchange protection you will be responsible for the return shipping label.

 

GMA EXCHANGES please process via the GMA RETURNS PORTAL