Returns, Exchange, & Shipping Policy
All orders are shipped within 24-48 hours Monday - Friday 9am - 6pm.
We use the following carriers to deliver our orders:
We Are NOT Responsible for Lost or Damaged Packages.
Once your order has been shipped you will receive an email with a tracking Number provided by the shipping carrier.
FREE shipping for orders totaling $50.00 or more within the continental US (Hawaii and Alaska excluded). Beyond that, shipping costs will vary with each individual order. All shipping options and costs will be calculated and provided for you prior to checkout. The rate charged for the shipping of your order is based on the of your weight products, time preference, and your location. During the checkout process you will be given a variety of shipping options to choose from.
If an item is a pre-order, you will be charged for the item plus shipping at the time you place your order. Once the item is available to ship we will send them out to you based on your shipping option. If you order consist of items that are in stock and pre-order items, we will ship you the part of your order that is available and ship the rest of your order when it becomes available. You will not be charged additional shipping and handling for the second shipment.
If an item goes on back-order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns and Exchanges
How To Return An Item
Your item must be in its original unused condition in order to be returned (see Return Exceptions for manufacturer defects). You must return the item within 30 days of your purchase from the date received.
1. You are responsible for shipping costs for returns and are able to use any carrier of your choice.
2. Include in your package the reason for your return and the packing slip or original online receipt.
3. Mail items to:
8060 Park Lane, Suite 126
Dallas, TX 75231
Products that have been worn, used, or altered will not be accepted for return or exchange except in the case of a manufacturer defect.
All items are subject to $10 restocking fee, $5 for kid’s boots, and $3 for accessories, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your item(s) is in like-new condition, you may exchange your item(s) for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. If item desired for exchange is unavailable, the customer will be issued store credit via a promo code through email. Store credit is valid for up to 90 days.
All sale items are FINAL unless there is a clear exception stated by Roma Boots. Otherwise, no exchanges or returns will be applied to these items.